Have any questions or concerns ? We’re always ready to help! Call us at 07500567407 or send us an email at
What are your delivery options?
Standard delivery is £2.99 and packages should arrive to you within 3 working days. We do FIRST CLASS which is £5.99. Dependent on weight.
We do offer a drop off service FREE of charge within Caernarfon/Bangor Area- please message us for more info on this service.
Postage is FREE on orders over £150
christmas postage: online orders will be running throughout the whole christmas and New year period even when the store is closed. Orders to be posted that day must be made before 12am to be gaurenteed to be sent that day!
Last STANDARD post is 18th December 2019, Last 1ST CLASS post is 20th December.
*we do offer a royal mail tracked at an additional cost, please message for more information , the cut of date for this is SATURDAY 21st DEC
Return or exchange an item.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 7 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred.
If you want to return goods, please make sure it's within 7 days and that...
The items are unworn and un-washed
For shoes - the items haven't been worn and show no signs of wear
The items all still have the original packaging and tags attached
There are no makeup stains on the items. It is down to our final decision if a refund is issued.
(Please note – For health and hygiene reasons underwear, Hosiery, swimwear and Earrings cannot be returned.
Fragrance & Beauty – you have 7 days to return any product from the date of receipt, if you are unsatisfied with them, As long as Boxes, product are fully intact and show no sign of use or wear.
With the nature of such products occasionally there can be reactions, if this is the case, please wash off immediately with warm water and please return product to store for a full refund within 28 days. We advise you seek medical attention and sienna Skye boutique takes no responsibility, you use products at your own risk.
Sienna Skye Boutique
21 High Street
All Items purchased in our sales are not eligible for a refund, only exchanged or store credit.
When returning an item to store, the item is your responsibility until it reaches us. For your own protection, we advise that you send the parcel tracked and signed, using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.
Please include whether you want an exchange/refund in your parcel.
WHAT WE COLLECT
We may collect the following information:
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
To provide you with information about other goods and services we offer that are similar to those you have already purchased or enquired about and to notify you of our offers and promotions, by telephone, email, SMS and post. You can unsubscribe from our mailing list by clicking the on “unsubscribe me” link at the bottom of our emails and unsubscribe from SMS messaging by following the instructions provided in the message, or email us at
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
TERMS AND CONDITIONS FOR THE SUPPLY OF PRODUCTS
1 Service Availability
We ship worldwide however some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found on our Delivery Information page.
2 Your Status
By placing an order through our site, you warrant that:
Internal record keeping
You are legally capable of entering into binding contracts;
You are at least 18 years old; and,
You are resident in one of the Serviced Countries.
3 How The Contract Is Formed Between You And Us
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation.
We will not process your order until payment has been received in full in accordance with the provisions of clause 7.
If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the Products to us in accordance with our Returns Policy
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
We are entitled to refuse any order made by you for any reason.
When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.
4 Consumer Rights
If you are contracting as a consumer, you may cancel a Contract at any time within seven days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our Returns Policy
5 Availability And Delivery
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
6 Price and Payment
The price payable for the Products shall be as shown on the Website. Prices advertised on the Website include UK VAT but excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance.
Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order.
Prices are subject to change without notice but changes will not affect orders which we have already accepted.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.
Payment for all Products must be by credit or debit card. We accept payment with Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and Laser Card. We also accept payments via PayPal and eCheque. Please note; if you make an eCheque payment for your order via PayPal it may take 7-10 days for the payment to clear. Your order will not be dispatched until the funds have cleared through PayPal.
The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Only one promotion code can be used per order.
7 Our Returns Policy
For details on refunds, please refer to our Returns Policy.
8 Our Liability
If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to: