CUSTOMER CARE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

POSTAGE OPTIONS…

  • At Sienna Boutique we offer FREE postage to the UK on orders over £30

  • On orders under £30 we offer standard postage options at £3.40 or first Class at £5.99

  • We offer postage to UK, Europe and Worldwide. (our web shop currently has Europe and UK options set up, however due to the complex variety on other worldwide cites and charges, if you would like postage options out of the UK and Europe, please message us and we can arrange this and advise on costs subject to weight.

  • First class postage Orders must be placed by 1pm Monday to Friday to guarantee same day postage. (Saturday/Sunday orders will be processed the following week) Please note in current climates we cannot guarantee standard royal mail arrivals and recommend a 3-5 working days. If items do not arrive after 5 days please get in touch.

  • Standard 2nd class postage In current climate we cannot guarantee arrival times so on our Free UK postage and paid standard postage, we give an estimated arrival of 7-10 working days (but the items usually arrive in 3-5 working days) if items do not arrive after 10 working days please get in touch

 

 

SPECIAL DELIVERY We offer this at an additional cost, but please get in touch via Facebook or via our email to discuss the options available and orders must be placed by 1pm and contact made at least an hour before to arrange these options.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FREE LOCAL DELIVERY TERMS…

  • We offer FREE LOCAL DELIVERY on orders over £20 (our areas for this service are Bangor to Caernarfon ONLY…. please see our delivery area list below…. Please note Anything out of this radius will be charged at the standard postage option, and orders will not be dispatched till this amount is paid!!

  • We currently deliver on Mondays, Wednesdays and Fridays. However, if we have less than 3 orders they will be moved to the next delivery slot. (roll overs only happen twice and by the 3rd slot orders will be delivered regardless. (if you have an item which is needed urgently please message us and we will endeavour to assist in this matter where we can ( but this is not guaranteed) If you are unlikely to be in, please leave alternative address options or details as where to deliver your order. We will always try to deliver your parcel asap and we will leave with an alternative neighbour should you not be in and you will receive a notification of where the parcel has been delivered too!!

  • **For purpose of FREE LOCAL delivery’s, we ask all customers leave clear address details and if it is a remote area off the google maps grid, please leave detailed instructions in the additional messages box at payments so we can find the correct address!!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q&A

What happens if an item doesn’t arrive via postage???

We advise you wait till the times stated above and then contact us. Please have your order name and order number at hand. We will look into the matter, as all our items have proof of receipt. Should the item have got lost by the postal system, we will either refund your order or send out an alternative immediately ( if we have it in store)

SIZING & FITTING CHART

As a NEW an improved feature and to give you more of an accurate sizing guide, we have created this chart to assist you on your fitting queries. ( We have tried to be as accurate as possible, as in a modern world with ususual shaped garments it can be difficult) We have tried our best to bring you the most important sizes to help you on your shopping experience! 

If you need more assistance on sizing & fit, dont hesitate to message us!!!!

 

or if you want to have a FREE one to one consultation, visit our studio or see our products via video call, please message us today to book an appointment.

 

 

 

 

 

 

 

 

 

 

 

Also follow are weekly fashion blogs on our FACEBOOK PAGE @SIENNASKYEBOUTIQUE for a detailed explanation on products and the latest looks and styles.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

REFUNDS AND RETURNS…

 

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition (please see below a list of categories to which refunds or exchanges are available)

 

  • Full price items….. have 14 days from date of issue for a full refund or exchange.  (as long as tags and goods remain in the same perfect condition to which they were sent.

  • Flash sale items…. Items purchased under our weekly flash sale are not covered in our full price items policy of a refund, however we will happily exchange them for another size or alternative product to the same value of the purchase or offer a voucher valid for 3 months.

  • Sale items… are non-refundable or exchangeable!!!

Faulty goods- please get in touch and we will endeavour to resolve the issue.

 

If you want to return full price goods or exchange, please make sure it's within 14 days from receipt of purchase…….  

  • The items are unworn and un-washed

  • For shoes - the items haven't been worn and show no signs of wear on the sole

  • The items all still have the original packaging and tags attached

  • There are no makeup, stains or odours on the items.

  • It is down to our final decision if a refund is issued. 

 

(Please note – For health and hygiene reasons underwear, Hosiery, swimwear and Earrings cannot be returned.

 

Fragrance & Beauty – you have 7 days to return any product from the date of receipt, if you are unsatisfied with them, as long as Boxes, product are fully intact and show no sign of use or wear. With the nature of such products occasionally there can be reactions, if this is the case, please wash off immediately with warm water and please return product to store for a full refund within 28 days. We advise you seek medical attention and Sienna Skye boutique takes no responsibility, you use products at your own risk.

 

RETURN TO:

 

Address labels or

 

Sienna Skye Boutique

Greuor Farm Cottage

Bethel,

Caernarfon

Gwynedd

LL55 1UN

 

(if you are within our studio catchment area and want a quicker turn around please contact us to arrange a drop off at our studio)

 

Please note: 

When returning an item to us, the item is your responsibility until it reaches us. For your own protection, we advise if posting that you send the parcel tracked and signed, using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility, If an exchange is your preferred choice, we will send out the new item/s and cover the cost of re delivery or postage.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Privacy Policy

 

WHAT WE COLLECT…. We may collect the following information: 

  • Name

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

 

WHAT WE DO WITH THE INFORMATION WE GATHER

  • Internal record keeping

  • We may use the information to improve our products and services

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

  To provide you with information about other goods and services we offer that are similar to      those you have already purchased or enquired about and to notify you of our offers and promotions, by telephone, email, SMS and post. You can unsubscribe from our mailing list by clicking the on “unsubscribe me” link at the bottom of our emails and unsubscribe from SMS messaging by texting unsubscribe.

SECURITY

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, we do not pass your information on to third parties. Information received is for the purpose of Sienna Skye boutique, and our relevant IT department companies.

 

HOW WE USE COOKIES

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

TERMS AND CONDITIONS FOR THE SUPPLY OF PRODUCTS

Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

 1   Service Availability

 

We ship worldwide however some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found on our Delivery Information page.

 

  2   Your Status

 

  By placing an order through our site, you warrant that:

  • Internal record keeping

  • You are legally capable of entering into binding contracts;

  • You are at least 18 years old; and,

  • You are resident in one of the Serviced Countries.

 

 3 How the Contract Is Formed Between You and Us

 

  • After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation.

  • We will not process your order until payment has been received in full in accordance with the provisions of clause 6 & 7.

  • If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the Products to us in accordance with our Returns Policy

  • The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

  • We are entitled to refuse any order made by you for any reason.

  • When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

  • All address details must be correct, any wrong typing errors and a lost parcel due to this is not our responsibility.

 

  4. Availability and Delivery

 

  • Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

  • On occasions our website can delay, and occasionally from time of order to processing some orders can sell out and become unavailable. If this happens we will endeavour to get in touch and inform you and dispatch a suitable alternative or offer a refund.

 

 

  5. Price and Payment

 

  • The price payable for the Products shall be as shown on the Website. Prices advertised on the Website include UK VAT but excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance.

  • Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order.

  • Prices are subject to change without notice but changes will not affect orders which we have already accepted.

  • Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

  • We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.

  • Payment for all Products must be by credit or debit card. We accept payment with Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and Laser Card. We also accept payments via PayPal. Please note; if you make a payment for your order via PayPal it may take 7-10 days for the payment to clear. Your order will not be dispatched until the funds have cleared through PayPal.

  • The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes at that time.

  • Only one promotion code can be used per order

  • Order discount codes sometimes have a minimum spend of £20-£50 or other terms and conditions that may validate its use.

 

 6 Our Returns Policy

 

For details on refunds, please refer to our Returns Policy.

  7 Our Liability

 

  • If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be to inform you and try to rectify this in various ways subject to the reason, and product type.

 8 cyber bulling. 

 

  •  At Sienna Skye Boutique, we have a strict no tolerance to bullying, harassment and verbal or physical harm, If we receive any form of harm either verbal, physical or in forms of emails, texts or web chats, the police will be notified immediately and all personal information and data will be passed on to the appropriate legal governing bodies to take the relevant legal action.

SIENNA SKYE 

BOUTIQUE

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