CONTACT US

 

Have any questions or concerns ? We’re always ready to help! Call us at 07500567407 or send us an email at infosiennaskyeboutique@gmail.com

FAQ

 
What are your delivery options?
DURING THE C-VIRUS please be mindful all postage delivery times may vary and take slightly longer than usual, we ask for your patience at this time. At this particular time we are offering FREE LOCAL SAME DAY DELIVERY for orders placed before 12am. ( caernarfon areas only LL55) We are also offering FREE UK postage on all orders ( standard class) orders must be placed before 12am to be dispatched that day. Please note- we are closed Sunday and Mondays, so no postage or delivery's will take place those days.  For Saturday postal, orders must be processed by 10pm on Friday evening to be dispatched Saturday mornings!! please be mindful if you have a gift order we recommend to give at least a week. We do offer 1st class service which is £5.99 however in current climates we can not guarantee its arrival. If you require SPECIAL DELIVERY options, we offer this at an additional cost, but please get in touch via Facebook or via our email to discuss the options available!! 
**For purpose of delivery's we ask all customers leave clear address details and if it is a remote area off the google maps grid, please leave detailed instructions in the additional messages box at payments so we can find the correct address. ( as long as we have 3 or more parcels we will deliver the same day, should we have less, it may be rolled over to another day to make our services more efficient, if the parcel is URGENT BY A CERTAIN DAY please message us, however as we state out of our delivery area, postage of any class is out of our hands and advise you order in plenty of time.
THANK YOU x
Please not with local delivery's we will attempt to post the day the order is place or on the next store open day if order is placed on our closed days, If you are not in orders will return back to store to be posted free of charge at the next convenience. if you are not going to be in, please leave instructions on the message box at the payment window of your order, if you require a different drop off point or time, I.E with a neighbor.
 
Standard delivery is £2.99 and packages should arrive to you within 3 working days. We do FIRST CLASS which is £5.99. Dependent on weight. 

We do offer a drop off service FREE of charge within Caernarfon/Bangor Area- please message us for more info on this service.

Postage is FREE on orders over £150

Gift vouchers

Gift vouchers last for 6 to 12 months dependent on the value and season purchased. Please not during the c virus and vouchers bought prior to this time will be valid for ONE MONTH after government guidelines to open shops! Vouchers not used within this month will be invalid. Please note any post c virus vouchers can request to receive a unique online code. All vouchers purchased during lock down will automatically be given an online access code unique to that purchase and only valid for one use only!

Return or exchange an item.

 

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 7 days of receipt. ( on full price items ONLY) We will issue a refund on receipt, or exchange the item for a different size / colour if preferred.  

  •  

If you want to return goods, please make sure it's within 7 days and that...

  •  

    • The items are unworn and un-washed

    • For shoes - the items haven't been worn and show no signs of wear

    • The items all still have the original packaging and tags attached

    • There are no makeup stains on the items. It is down to our final decision if a refund is issued. 

(Please note – For health and hygiene reasons underwear, Hosiery, swimwear and Earrings cannot be returned.

 

Fragrance & Beauty – you have 7 days to return any product from the date of receipt, if you are unsatisfied with them,  As long as Boxes, product are fully intact and show no sign of use or wear.

With the nature of such products occasionally there can be reactions, if this is the case, please wash off immediately with warm water and please return product to store for a full refund within 28 days. We advise you seek medical attention and sienna Skye boutique takes no responsibility, you use products at your own risk.

 

RETURN TO:

Sienna Skye Boutique

21 High Street

Caernarfon

Gwynedd

LL55 1RH

 


Sale Items: 

All Items purchased in our sales are not eligible for a refund, on exceptional circumstances and faults only exchanged or store credit.

 

Please note: 

When returning an item to store, the item is your responsibility until it reaches us. For your own protection, we advise that you send the parcel tracked and signed, using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.

Please include whether you want an exchange/refund in your parcel.

Privacy Policy

 

WHAT WE COLLECT

We may collect the following information: 

  • Name

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

 

WHAT WE DO WITH THE INFORMATION WE GATHER

  • Internal record keeping

  • We may use the information to improve our products and services

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

To provide you with information about other goods and services we offer that are similar to those you have already purchased or enquired about and to notify you of our offers and promotions, by telephone, email, SMS and post. You can unsubscribe from our mailing list by clicking the on “unsubscribe me” link at the bottom of our emails and unsubscribe from SMS messaging by following the instructions provided in the message, or email us at siennaskyeboutique@gmail.com

SECURITY

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

HOW WE USE COOKIES

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

TERMS AND CONDITIONS FOR THE SUPPLY OF PRODUCTS

Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

 1   Service Availability

 

We ship worldwide however some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found on our Delivery Information page.

 

  2   Your Status

 

By placing an order through our site, you warrant that:

  • Internal record keeping

  • You are legally capable of entering into binding contracts;

  • You are at least 18 years old; and,

  • You are resident in one of the Serviced Countries.

 

 3  How The Contract Is Formed Between You And Us

 

  • After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation.

  • We will not process your order until payment has been received in full in accordance with the provisions of clause 7.

  • If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the Products to us in accordance with our Returns Policy

  • The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

  • We are entitled to refuse any order made by you for any reason.

  • When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

 

  4   Consumer Rights

 

If you are contracting as a consumer, you may cancel a Contract at any time within seven days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our Returns Policy

 

  5 Availability And Delivery

 

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

 

  6   Price and Payment

 

  • The price payable for the Products shall be as shown on the Website. Prices advertised on the Website include UK VAT but excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance.

  • Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order.

  • Prices are subject to change without notice but changes will not affect orders which we have already accepted.

  • Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

  • We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.

  • Payment for all Products must be by credit or debit card. We accept payment with Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and Laser Card. We also accept payments via PayPal and eCheque. Please note; if you make an eCheque payment for your order via PayPal it may take 7-10 days for the payment to clear. Your order will not be dispatched until the funds have cleared through PayPal.

  • The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

  • Only one promotion code can be used per order.

 

 7 Our Returns Policy

 

For details on refunds, please refer to our Returns Policy.

  8   Our Liability

 

  • If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

 9 cyber bulling. 

  •  At Sienna skye Boutique, we have a strict no tolerance to bullying, harassment and verbal or physical harm, If we receive any form of  harm      either verbal ,physical or in forms of emails, texts or web chats, the police will be notified immediately and all personal information and        data will be passed on to the appropriate legal governing bodies to take the relevant legal action.

SIENNA SKYE 

BOUTIQUE

VISIT OUR STORE

21 High Street, Caernarfon,

Gwynedd, LL55 1RH, UK.

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